Careers

Position Summary

We are looking for an experienced, hands-on Senior IT Infrastructure Engineer to strengthen the stability, security, and compliance of our local IT environment (approx. 100 users).

This role serves as a senior technical backbone of the local IT team, working closely with the IT Manager and reporting directly to the Head of IT & Digitalization. The position focuses on:

• Driving the implementation of Group IT security policies and standards in the local environment
• Enhancing infrastructure, endpoint security, and compliance posture
• Handling complex technical issues and critical operational tasks
• Providing high-quality IT support to business users

This is a delivery-focused senior engineer role with strong emphasis on technical depth, execution, and security mindset.

Responsibilities:

1. Infrastructure & Security Operations

• Operate and maintain the local Active Directory environment, including DNS/DHCP services, following Tiering Model and Least Privilege principles, and enforcing proper privileged account management.
• Maintain network and perimeter security devices, including firewalls (Fortinet), VPNs, and switches, covering configuration changes, firmware upgrades, and log reviews.
• Maintain Windows Server and virtualization platforms (VMware / Hyper-V), including patch management, vulnerability remediation, and backup verification to meet security baselines and stability requirements.
• Handle endpoint security incidents using Trellix (ePO / Endpoint Security) and Microsoft Defender, including alert analysis, isolation, remediation, and follow-up improvements.

2. Microsoft 365 & Endpoint Compliance Management

• Administer Microsoft 365 services (Exchange, Teams, OneDrive, etc.), including user lifecycle management, license assignment, and access control.
• Monitor Microsoft Intune and Microsoft Defender portals to identify and remediate non-compliant or high-risk devices through patching, configuration adjustments, and policy enforcement, ensuring endpoint compliance with company security standards.

3. IT Support & Asset Management

• Provide end-to-end IT support to business users, from daily incidents to complex system issues, ensuring fast and effective resolution and business continuity.
• Participate in IT asset lifecycle management, including deployment, inventory tracking, audits, and decommissioning.
• Execute IT processes for employee onboarding, role changes, and offboarding, including device preparation and account/access provisioning and deprovisioning, to reduce access and account residual risks.

4. Continuous Improvement & Project Support

• Support the Head of IT & Digitalization in key IT and information security initiatives (e.g., cloud adoption, security hardening, network optimization).
• Maintain and update IT documentation, including network diagrams, asset lists, SOPs, and knowledge base articles.
• Continuously identify risks from technical and security perspectives and propose practical improvement measures.

Requirements:

Experience

• 5+ years of experience in system administration or enterprise IT operations.
• Proven experience in a key technical role within a mid-sized enterprise IT environment.
• Experience with hybrid environments (on-premises AD + Microsoft 365) is a strong plus.

Technical Skills

• Infrastructure & Networking:
  Solid hands-on experience with Windows Server, Active Directory, DNS/DHCP, and network devices (firewalls, switches, VPN), including troubleshooting and daily operations.
• Microsoft 365 / Intune / Endpoint Management:
  Proficient in using Intune for device management and compliance policy configuration; able to independently troubleshoot enrollment issues, policy deployment failures, and application deployment problems.
• Security Operations:
  Hands-on experience with endpoint security solutions such as Trellix and Microsoft Defender, including security alert analysis, incident response, and remediation follow-up.

Working Style & Professional Qualities

• Integrity & accountability: honest, transparent, and responsible for operational risks.
• Result-oriented: able to translate security strategies and operational standards into executable technical actions and drive them to closure.
• Strong security mindset: deep understanding of least privilege principles and security baselines, with disciplined and risk-aware operations.
• Hands-on engineer mentality: willing to dive into core systems and solve real-world technical problems on site.
• Collaboration & communication: strong team player, able to communicate professionally and patiently with business users and translate complex technical concepts into business-friendly language.

Language Skills

• Native Chinese; good reading and writing skills in English, able to handle basic technical communication in English.

Role Summary: 

• We are looking for a proactive and hands-on IT Support Intern to join our team immediately. You will be responsible for internal desktop support, ensuring smooth daily operations by resolving hardware and software issues for our employees.

Responsibilities:

• Desktop Support: Respond to IT tickets and resolve user requests, including troubleshooting for Windows OS, Office 365, Teams, and other common office software.
• Onboarding & Offboarding: Responsible for the setup and debugging of laptops and peripherals for new hires; handle device recovery and system resets for departing employees.
• IT Asset Management: Maintain accurate IT hardware inventory ledgers (laptops, monitors, peripherals, etc.) to ensure records match physical assets.
• Office Equipment Maintenance: Assist with meeting room equipment setup and daily maintenance of printers and other office devices.
• Security Compliance: Strictly adhere to company information security regulations and assist in promoting security awareness among users.

Requirements:

• Full-time undergraduate student, majoring in Computer Science, Information Management, or related fields is preferred.
• Functional English proficiency (listening, speaking, reading, and writing); able to communicate smoothly and effectively with international staff.
• Familiar with the installation, configuration, and troubleshooting of Windows Operating Systems and Microsoft Office software.
• Excellent communication skills and a strong service-oriented mindset; patient and detail-oriented.
• High integrity and honesty; reliable and grounded; possesses basic network security awareness.
• Able to start immediately and work at least 3-4 days per week.

Responsibilities:

• Assist clients in collecting and organizing visa information
• Assist in the translation, handover, review, and proofreading of visa documents
• Assist in filling out and creating visa application forms

Requirements:

• Bachelor's degree or above
• Native Chinese speaker and good written English
• Possess good communication and adaptability skills
• Proficient in operating office software
• Can work 5 days per week and last for 3-6 months.

Responsibility:

• Research on the current economic situation of China, the latest topics focusing on German business in China and global business trends
• Supporting different publications and communication channels: writing articles, adjusting content, preparation of invitation mailings and WeChat postings, arranging data
• Assistance in preparation and implementation of all regular Chamber events such as webinars, workshops, roundtables, and company visits: composing event proposals, conducting background research, event promotion, registration and payment processing, preparation of presentations, speeches and meeting minutes
• Support digitalization activities in terms of data analysis and further development of our member CRM tool, online member directory and event tool
• Maintaining and communicating with members, sponsors and partners of the Sino-German business network via different channels
• Support different projects across departments and other locations in the German Chamber Network in China

Requirements:

• Final year undergraduate student or master student
• Excellent English (additional knowledge of German or Chinese is a plus)
• Strong writing and communication skills
• Friendly and highly motivated character, result driven and thorough working style with attention to detail
• Strong multitasking skills and can work under pressure, motivated and proactive
• Mandatory: Student at a Chinese University (X Visa) with the permission of the university to carry out an “off campus internship
• Duration: 3-6 months, starting in April/May.
• Part-time internship (min. 2 days/week) is possible.